Terms & Conditions
Please note we sell exclusively through a dealer network, contact us for more details.
Standard delivery time
Bestuhl, M.a.d & United Strangers ranges (except M.a.d tables and bespoke upholstery items) – available from stock, delivery within 10 working days. Please enquire about stock levels before ordering.
Albion (and above exceptions) – 5-6 week leadtime.
Sourcetec – on application
Extended delivery times may occur due to circumstances out of our control.
Condition of deliveries
Our standard delivery is free of charge for orders with a value of £500.00 or above – tailgate between 9am-5pm Monday to Friday, to one UK mainland address. Delivery of orders under £500.00 will be charged at £50.00.
M.a.d chairs and stools & United Strangers products come pre-assembled.
Albion systems furniture, M.a.d tables, Bestuhl task and meeting chairs are delivered for self-assembly. We offer a delivery & installation service if required, P.O.A. It is the purchaser’s responsibility to ensure that building access is adequate before ordering: furniture cannot be cut down or segmented once manufactured.
Should it be apparent that goods are damaged/faulty in any way, the recipient/customer must inform the supplier within 48 hours of receipt.
Change/cancellation of orders
Any change or cancellation of orders on products available from stock is possible up to 2 weeks prior to delivery, provided no assembly service was requested.
Amendments or cancellation of orders for other products will incur charges once order has been acknowledged.
Postponing the requested delivery date of an order will be subject to storage fees. For further information regarding change/ cancellation of orders, please feel free to contact your sales representative.
Workstories Ltd offers a one year warranty from the date of delivery on electrics, two years on the United Strangers range, five years on the Bestuhl & M.a.d ranges and fifteen years on the Albion range, unless otherwise stated. This applies only if products have been used within and by standard office conditions. Sit-Stand actuators are not covered by the warranty.
Wear and tear must be expected from normal use and are not covered by the warranty. Workstories Ltd reserves the right to refuse replacement or repair if we feel that the product has been abused or has been accidentally damaged by another party. Workstories Ltd also reserves the right to attempt to repair any damaged or faulty products before a decision is made to replace them.
In this case, we shall not be liable for any loss occurred by the distributor or customer during this period. Workstories Ltd will not be liable whatsoever for any consequential damage, loss or other expenses whether arising out of contact, negligence or otherwise.
Any alterations to our products in any manner will automatically nullify any guarantees offered by Workstories Ltd.
Conditions of payment
First two orders with new accounts require pro-forma payment, to be cleared before dispatch. For large orders, a deposit may be required (terms to be discussed with your sales representative). Standard terms are 30 days net from invoice date, within credit limit agreed upon account application. Interest will be charged for non-payment. All goods remain the property of Workstories Ltd until payment is made in full.
Please send your purchase orders to: firstname.lastname@example.org