Terms & Conditions
Please note we sell exclusively through a dealer network, contact us for more details.
Standard delivery time (to our dealers)
Bestuhl – Up to 10 working days
Albion – Up to 4 weeks
m.a.d. furniture design – Seating: Up to 10 working days, 4 weeks upholstered items / Tables: Up to 4 weeks
United Strangers – Up to 10 working days, 4 weeks At Ease chair in bespoke fabric
Atelier – Seating: Up to 4 weeks upholstered items / Tables: Up to 6 weeks (incl. installation)
Sourcetec – Up to 10 working days
Items and finishes included in our price list are standard, we can offer bespoke options upon request – extra leadtime may apply.
Please enquire about stock levels before ordering. Extended delivery times may occur due to circumstances out of our control.
Condition of deliveries
Our standard delivery is free of charge for orders with a value of £500.00 or above – tailgate between 9am-5pm Monday to Friday, to one UK mainland address. Delivery of orders under £500.00 will be charged up to a maximum of £50.00. Deliveries to Ireland or Europe are P.O.A.
We offer a delivery & installation service if required, P.O.A.
It is the purchaser’s responsibility to ensure that building access is adequate before ordering: furniture cannot be cut down or segmented once manufactured. Should it be apparent that goods are damaged/faulty in any way, the recipient/customer must inform the supplier within 48 hours of receipt.
Extended delivery times may occur due to circumstances out of our control. In the event of a delayed/partial delivery, Workstories will not provide loan furniture but you will be offered a full refund or, if available and acceptable to you, substitute goods of equivalent quality and price. Workstories have the right discontinue products or finishes at any time without direct notification to you.
Change/cancellation of orders
You may amend or cancel an order, or contact Workstories Ltd with corrections to the Order Acknowledgement, within 48 hours of the issue of the Order Acknowledgement (Grace Period) by notifying us in writing of the requested amendment, cancellation or correction.
It is your responsibility to check the Order Acknowledgement and report any errors within the Grace Period.
No amendment or cancellation of the order, or change to the Order Confirmation, may be made by after the expiry of the Grace Period except with the written consent of Workstories Ltd. Where consent is given to such amendment or cancellation after the expiry of the Grace Period, Workstories Ltd may require you to pay additional charges as a condition of its consent.
Workstories Ltd offers the following warranty for structural or manufacturing fault from date of delivery:
Bestuhl / m.a.d. furniture design / Atelier – 5 years
Albion – 15 years (Sit-Stand actuators have a 5 year warranty)
United Strangers – 2 years
Sourcetec – 1 year
This applies only if products have been used within and by standard office conditions. Wear and tear must be expected from normal use and are not covered by the warranty. Due to the organic nature of wood, changes in appearance may appear for solid wood and veneer tops and are not covered by the warranty.
Workstories Ltd reserves the right to refuse replacement or repair if we feel that the product has been abused or has been accidentally damaged by another party. Workstories Ltd also reserves the right to attempt to repair any damaged or faulty products before a decision is made to replace them. In this case, we shall not be liable for any loss occurred by the distributor or customer during this period.
Workstories Ltd will not be liable whatsoever for any consequential damage, loss or other expenses whether arising out of contact, negligence or otherwise. Any alterations to our products in any manner will automatically nullify any guarantees offered by Workstories Ltd.
Please send your purchase orders to: firstname.lastname@example.org